Help Center
Getting started
Contact our team at hello@carelynk.io and we'll have your facility configured within 24 hours.
Go to Staff → Add staff member → enter their email and role. They'll receive an invite email with a link to create their account.
Go to Residents → click a resident → Overview tab → 'Invite family member' button.
Yes — contact us at hello@carelynk.io and our team will assist with data migration.
Medications & eMAR
Every scheduled and PRN medication is shown on the eMAR. Caregivers tap to log doses as given, missed, refused, or held — each action is timestamped and attributed.
Yes — caregivers and med techs can add medications directly from the eMAR page, including OTC medications.
The system automatically flags missed medications and sends an alert to facility administrators.
PRN (as-needed) medications appear in the PRN tab with their reason. Caregivers log each dose with the reason given. A daily PRN ceiling helps prevent over-administration.
Compliance
The Compliance dashboard surfaces every document with an upcoming expiration and emails admins ahead of the cutoff.
Yes — exports are available for licensing inspections from the Compliance and Reports pages.
Yes — LIC 602 data is tracked at the resident level and ready for review.
Family portal
An administrator sends an invitation from the resident's Overview tab. Family members create their own login and only see information for the resident they're linked to.
Daily updates, medications, vitals, activities, and photos shared by the care team. They can also message staff directly.
Yes — family members can compose messages and reply to threads through the secure family portal.
Billing & account
Contact us at hello@carelynk.io to change plans.
Email hello@carelynk.io with 30 days notice.
Yes — contact us and we'll provide a full data export.